We ensure fair, clear conditions

My cases are individually handled, in an un-bureaucratic manner. That is why I feel so well looked after by Lowell Inkasso Service.

FAQ collection customers

Why should I entrust a collections agency with the debt collection and not call in a solicitor?

Why should I entrust a collections agency with the debt collection and not call in a solicitor?

For solicitors, debt collection is one task among many. Collection companies are experts in recovering due claims. For example, Lowell Inkasso Service works with a system it has developed itself, which sets measures tailored to the type of debtor. Field service employees are travelling in Austria every day to work out solutions with debtors. One extremely important argument for all entrepreneurs, but also for private individuals, are the high success rates of recovery and informative reporting.

 

 

Do I have to have membership with you in order to make use of your service?

Do I have to have membership with you in order to make use of your service?

No. With Lowell Inkasso Service there is no membership and therefore no membership fees either. There is also no commitment to stay with us, because we define ourselves by our service quality!

With this in mind, you can make your own decision, from collections case to collections case, as to whether you would like to continue the business relationship with us or not.

How will you treat the debtor? It is important to me not to lose my customers.

How will you treat the debtor? It is important to me not to lose my customers.

Lowell Inkasso Service uses trained employees who are responsive to the customers and take different customer needs into account. It is important to Lowell Inkasso Service that the client keeps the debtor as a customer.

 

 

Why do debtors ignore my remainder and then pay when a collections agency is involved?

Why do debtors ignore my remainder and then pay when a collections agency is involved?

If a third party is involved, debtors notice that the unpaid invoices have not been forgotten and are having consequences. This spurs on many debtors to settle their debts.

 

 

How large does my receivable have to be, at a minimum, for me to be able to pass it on to you for processing?

How large does my receivable have to be, at a minimum, for me to be able to pass it on to you for processing?

There are no legal regulations concerning this. We accept claims from an amount of 15.-- EURO for processing.

 

 

 

How do I find out what is currently happening with my receivable?

How do I find out what is currently happening with my receivable?

net.inkasso is the answer. This free online portal informs you about the current state of processing, 24 hours a day, 7 days a week. In addition, you can also find out about payments received and view the account statement. Alternatively you can also receive all the information from your responsible case handler.

 

 

How do I find out if my customer has paid?

How do I find out if my customer has paid?

Normally, accounts are balanced once a month. The money is transferred to the bank account specified by you, and you are sent a summary by e-mail, or by post if you request this.

 

 

How often must I remind a debtor before I can pass the case onto you?

How often must I remind a debtor before I can pass the case onto you?

From a purely legal standpoint, you are not obliged to carry out dunning for a receivable that is already due. Because, however, anyone can accidentally overlook or forget to pay a bill at some point and receipts can go missing, we recommend that you send  a payment reminder 2 weeks after the due date at the latest and then a final reminder 14 days later with the threat of passing the case on to IS Inkasso Service GmbH.

 

A little tip:

If you name a due date in your payment reminder (e.g.: pay by 15 May 20XX at the latest) instead of a period (e.g. pay within 14 days) you will be more successful.

 

 

In which countries is Lowell Inkasso Service active?

In which countries is Lowell Inkasso Service active?

With three branches in Austria as well as sites in Germany, Switzerland and Croatia, Lowell Inkasso Service ensures optimal country-specific know-how directly on site. From Graz, Slovenian employees carry out the processing of claims in Slovenia and outstanding invoices from around the world are processed by the headquarters in Linz.   

 

 

Is specially tailored reporting possible?

Is specially tailored reporting possible?

In addition to our standard reporting we can of course produce reporting specially adapted to your requirements.

 

 

Do you also carry out address research if debtors can no longer be located?

Do you also carry out address research if debtors can no longer be located?

Yes, as long as the person being searched for is in an Lowell Inkasso Service country, attempts are made to find the debtor via various portals.

 

 

Can I request creditworthiness information?

Can I request creditworthiness information?

Of course. The extensive data pool that is available to you also comprises internal collections information and also facts from external partners, which use publicly accessible sources such as business reports, the commercial register/registry of deeds, the press and the internet.