Of course, payment in instalments is also possible. An instalment agreement is already included with each of our letters. Please fill in the instalment agreement completely and return it to us. If the desired instalments are less than 10% of the capital, proof of income must be enclosed.
After you have received one or several reminders from us, your case will be passed on to one of our solicitors for further processing. The solicitor will arrange the necessary legal steps, which can have extremely unpleasant consequences such as e.g. distraint on salaries, wages and or pensions, which also involve very high costs for you.
No. We never request the settling of outstanding claims by the purchase of prepaid means of payment and/or the surrendering of codes. This is most likely an attempt at fraud. Do not allow yourself to be put under pressure by aggressive callers and get in touch with us about it.
Please make your payments to us, exclusively to the following accounts:
Austria
IBAN AT963400000001020726 BIC RZ00AT2L
Germany
IBAN DE09700800000311945200 BIC DRESDEFF700
Switzerland
IBAN CH2809000000871271490 BIC POFICHBEXXX
It is essential to always state our file reference (File ref.) because we will otherwise be unable to allocate your payment correctly. You will find the file reference (File ref.) on each of our letters and/or e-mails that you receive from us. If you do not have the file reference (File ref.) to hand, then please ask us for this.
Yes. We have an intervention field service of approx. 70 people, which is active throughout Austria. You can discuss your situation and make payment agreements with our intervention field service. Our intervention field service employees are also authorised to accept payments. You will receive appropriate confirmation for every payment made.
Simply send us proof of exemption from fees, so that we can clarify the matter with our customer. Please state the appropriate file reference on every piece of correspondence to us. This will help us to be able to process your matter as promptly as possible.
Duty of payment continues until cancellation of contract with the energy supplier. Please note that simply giving notice of departure with the record section is not relevant. If you did not cancel the contract personally, please check straight away whether or not the cancellation actually took place. Following the cancellation the meter will be read and a final bill will be issued – because often more has been consumed than was estimated at the start of the contract, additional payments are necessary in many cases.
